Reference

Open Your Privacy Policy Snapshot

DANA, OVO, GoPay and QRIS privacy handling sits in one clear policy, so you know what we collect before you open your account.

DANA data useOVO wallet recordsGoPay account checksQRIS receipt privacy
altoge Open Your Privacy Policy Snapshot
CONTACT ROUTES

Check Policy Contact Paths

Privacy questions need a clear route, so we keep contact paths tied to your account record rather than public comment threads. Our team answers privacy messages from 10:00 to 22:00 WIB through live chat, WhatsApp, and email. For safety, we do not ask for your wallet PIN, one-time code, or full device password.

Team online

Live chat privacy route

Use live chat from the lobby footer between 10:00 and 22:00 WIB. Tell us the account email, device, and privacy request type so we can route it without asking for your wallet PIN.

Email for records

Send document-style privacy requests to [email protected] when you need a written trail. Include your account email, phone ending, and the payment rail involved, such as DANA or QRIS.

WhatsApp identity check

WhatsApp support can confirm the next step for access or correction requests. We may ask for your account nickname and recent wallet type, but never for a one-time code.

DATA HANDLING

Browse How We Handle Policy Duties

A Privacy Policy only helps when the account flow follows it. We separate login checks, wallet records, cookie settings, and support conversations so each request reaches the right team.

Account data collected

We collect the details needed to create and maintain your account: email, phone, nickname, password hash, device type, and sign-in records. These items help us confirm access and respond to privacy requests.

Payment privacy

Wallet records for DANA, OVO, GoPay, and QRIS are used for payment matching, withdrawal checks, and dispute handling. We keep only the receipt details needed to link a transaction to your account.

Cookie choices

Cookies help remember sign-in status, language choice, and device checks. You can clear browser cookies on mobile, then sign in again and set fresh choices from Account > Privacy Request.

Game session data

Session records may show categories or titles you opened, such as VIP Baccarat, Fortune Mouse, Counter-Strike 2, Crash Games, Bingo, or Royal Fishing. We use this for account safety and service checks.

Retention checks

We keep account and payment data while it is needed for access, security, legal, payment, or dispute reasons. When a record is no longer needed, we reduce, archive, or remove it.

Change requests

For correction, copy, or removal checks, use Account > Privacy Request or email [email protected]. We confirm account control first, then explain what can be changed and what must remain.

Discover Privacy Policy Answers

Use these answers before you open an account or send a privacy request. They explain what we collect, how wallet records are handled, how cookies work on mobile, and how you can reach us. If your question includes payment history, check Wallet > Payment History first so we can locate the correct record.

The Privacy Policy covers account details, sign-in records, device data, cookie choices, wallet receipts, support messages, and game session records. It also explains how to ask for access, correction, or removal checks.

We use DANA, OVO, GoPay, and QRIS records to match deposits, confirm withdrawals, and handle payment disputes. The Privacy Policy limits use to account, payment, security, support, and legal purposes.

Yes. Open Account > Privacy Request or email [email protected] with your account email and phone ending. We confirm control of the account before sending any copy or explaining what data is held.

You can request a correction through live chat, WhatsApp, or Account > Privacy Request. We may ask you to confirm your current email, recent wallet rail, and device before changing account data.

Cookies remember sign-in status, device checks, and language choice on your mobile browser. You can clear them in browser settings, then sign in again and set fresh choices inside the account area.

We keep records while they are needed for account access, wallet matching, withdrawal checks, disputes, security, or legal duties. When that need ends, we reduce, archive, or remove the record.

Contact live chat or WhatsApp from 10:00 to 22:00 WIB, or email [email protected] for written requests. Do not send wallet PINs, one-time codes, or full passwords in any channel.